Contract Manager - Contract Cleaning

Commercial Cleaning AB251GW· raymond associates ltd

£26k–£30k

salary

Below market -12%

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About this job

Contract Manager – Contract Cleaning The Opportunity An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees. The Package • 26,000 - 30,000 basic • Uncapped commission • Car Allowance/Company Car • 35 days holiday per year (including bank holidays) • Home based and Flexible hours

The Territory Aberdeen, Peterhead, Inverurie, Inverness, Dundee, Montrose, Forfar & Huntly Main Responsibilities of a Contracts Manager • Contract/Site Management of cleaning staff • The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to. • Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure. • To ensure all client queries and complaints are dealt with in a timely and effective manner. • To ensure that the financial performance of each contract is being controlled to the budgeted requirements. • Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales. • To assist the sales team as and when required. • To ensure adequate supplies are onsite. • To recruit, induct and train new staff. • To resolve any disciplinary/ grievance matters in line with company policy and procedure. • To provide guidance, coaching and training to managers and supervisors. The Person • Experience in managing multiple commercial cleaning accounts • Strong management style with experience in recruitment, on-boarding, training and development • Passionate about people • Health and Safety qualification or experience in this area • Client liaison and presentation experience • Full clean driving licence Why Work for Us

• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources. • Equal Opportunities Employer who promotes diversity. • Innovative Approach to the Employee Journey • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business